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This page contains answers to common questions we get asked. If you still have questions that aren't answered on this page or the rest of the site please email us at enquiries@discount-sex-toys.co.uk, or ring us on 0871 871 0040 (between office hours!). Please click on a link:
Is it really safe to order through this site? There has been a lot of media attention to the safety of ordering goods over the Internet. Using your credit card on sites that offer SSL (Secure Socket Layer) encrypted order forms is completely safe, as your data is encrypted before it is sent. Encryption means that each letter and digit is randomly scrambled into over a sextillion possible combinations. Your credit card and personal information are encrypted using SSL on our order form before transmission over the internet. Our certificate is issued by Thawte. Please click on the Thawte graphic for more information. >> click here to go to top of page How long does an order take to get to me? Standard Delivery is sent First Class to mainland UK destinations so you should therefore allow 2-3 days from when the order reaches us. You can upgrade this if you like for a small extra cost. Please see our Delivery page for the various options. >> click here to go to top of page What is your returns policy? Should you for ANY reason not be absolutely delighted with the quality of your order we offer a NO QUIBBLE, 7 DAY MONEY BACK GUARANTEE on all unused/unworn products. Any unused goods returned to us within a week of arrival will get a full refund, credit note or exchange. This is above and beyond your statutory rights - you really can order with confidence! >> click here to go to top of page Is the personal information I give you kept private? Click here for our Privacy Policy. >> click here to go to top of page What credit cards do you take? We welcome the following forms of credit card payment: Visa, MasterCard, Delta and Switch. |
